Privacy Policy

At Joycard Concept, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. Please take a moment to read through this policy to understand how we handle your data.

1. Collecting Personal Information

We collect personal information from you when you interact with our website, make a purchase, or engage with our services. The types of personal information we may collect include, but are not limited to:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (credit card or other payment information)
  • Account login credentials (if you create an account)
  • IP address and browsing behavior (via cookies)

This information is collected directly from you when you provide it voluntarily, such as during account creation or checkout, or automatically through your interaction with our site (via cookies or other tracking technologies).

2. Using Personal Information

We use the personal information we collect for the following purposes:

  • Processing Orders: To complete your transactions and deliver your orders.
  • Customer Support: To assist with inquiries, handle complaints, and provide customer support.
  • Marketing and Promotions: To send you updates, promotional offers, and other marketing communications (with your consent).
  • Improving our Website: To analyze website traffic and improve user experience.
  • Compliance: To comply with legal obligations and protect against fraud or unauthorized activities.

We will only use your personal information for the specific purposes for which it was collected, and we will not sell or rent your information to third parties.

3. Sharing Personal Information

We share your personal information with trusted third parties in the following circumstances:

  • Service Providers: We may share your data with third-party vendors, such as payment processors, shipping companies, or IT service providers, who assist in operating our business.
  • Legal Compliance: We may disclose your information if required by law or in response to legal processes (such as a court order or government request).
  • Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the business transaction.

These third parties are bound by confidentiality agreements and are required to protect your personal information as we do.

4. Customers’ Rights Regarding Personal Information

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccuracies in your personal data.
  • Deletion: Request the deletion of your personal data (subject to certain legal obligations).
  • Restriction: Restrict the processing of your personal data in certain circumstances.
  • Data Portability: Request a copy of your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us using the information provided below.

5. Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. Cookies are small text files that are stored on your device. We use the following types of cookies:

  • Necessary Cookies: Essential for the operation of our website and to facilitate your use of features such as the shopping cart.
  • Performance Cookies: Used to analyze website traffic and improve performance.
  • Functional Cookies: Allow us to remember your preferences and enhance your browsing experience.
  • Marketing Cookies: Used to deliver personalized ads and promotions.

You can control or delete cookies through your browser settings, but please note that disabling certain cookies may affect your experience on our website.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Joycard Concept
Email: info@joycard.gr
Phone: +30 210 6851011
Address: 31 Alopekis, Kolonaki, Athens, Greece