Return Policy
At Joycard Concept, our goal is to ensure you are completely satisfied with your purchase. Each piece we create is unique, designed and produced by our in-house team, using carefully selected fabrics and materials. Throughout the production process, our garments undergo extensive quality control to guarantee that you receive an item that exceeds your expectations.
Defective Items
If, however, you receive a piece that has a defect, you are welcome to return it to our store in Athens. In such cases, we will refund your full purchase amount. Please note that return shipping costs are the responsibility of the customer.
Custom and Made-to-Measure Items
Given that many of our items are custom-made or tailored to your specific measurements, we kindly ask you to consider that these items cannot be returned unless they are defective. For custom or made-to-measure pieces, we work closely with you during the entire process to ensure a perfect fit and design according to your specifications.
How to Make a Return
To initiate a return, please contact our customer service team within 7 days of receiving your order. We will guide you through the return process and provide instructions for sending back the item. Ensure the product is in its original packaging and condition, with all tags attached.
We want you to love your Joycard Concept purchase, so if you have any concerns or questions about your order, don't hesitate to reach out to us. We’re here to assist you!
Joycard Concept
Email: info@joycard.gr
Phone: +30 210 6851011
Address: 31 Alopekis, Kolonaki, Athens, Greece